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Exchange & Refund

ABOUT PAYMENT EXCHANGE & REFUND  SHIPPING & DELIVERY (LOCAL)SIZE GUIDEDISCOUNT CODE



7- DAY EXCHANGE POLICY (NOT valid for On-sale items / Pre-order/ Accessories )

 

If the products don't fit (只接受size太窄穿不下換貨 客人需親自到店換貨 如店員發覺非此問題而換貨 有權拒絕換貨要求 )(主觀原因/相片已顯示的因素/ 穿得不如想像中美等等恕不接受 請客人看清楚文字描述及圖片才下單 若有顧慮請到showroom購買)  ,  you can exchange those products with any products in our shop, subject to the following conditions :
(Accessories is non-exchangeable due to hygienic reason)

 

1. Items must be returned within 7 days (Sending day as the 1st day )( must contact us within 2 days counting from the day of receiving the parcel to ensure the quality of  return goods)  of purchase with the original package or tags (if available). However, only once by following the procedures below.

- Exchange appointment must be made to proceed the exchange service. Customer must specifically state the unfit part. 和我們作實換貨時間為完成換貨申請,未完成申請者恕未能換貨。客人需指出不合穿部份及其尺寸。

2. The returned items must be unworn, unwashed.
3. Exchange only available face to face at shop.
4. No cash refund is available.
5. INTENT Style Collection reserves the right for final decision.
6. INTENT Style Collection has made every effort to display the colour of products under nature sunlight. Colour may vary by different monitor/ sources of lighting e.g.indoor lighting. So, we do not accept exchange due to colour difference. 
( INTENT Style Collection will not be responsible to any postage due to product exchange.)

7. Please check order list before payment. Once the items have been sent, request of exchange due to wrong order is not acceptable.

Procedures:
1 Please check the products ASAP after taking them home. Contact us via facebook/whatsapp within 2 days after you get the product(s) (Otherwise, exchange/refund will not be eligible.  If exchange is needed, please state the exchange reason.  
2 Come to our physical shop to proceed the process in person. That can make sure the products fit you. :) The whole process must be done within 7 days.

 

**收到訂單後我們會盡快寄出貨品,如因顧客問題未能即時寄出(包括顧客要求延遲寄出、未能提供聯絡資料及地址或其他原因),保存超過3天(付款日期起計)後便不可作任何更換**

**We will deliver the products ASAP. If Customers decide to hold the product at our side / are unable to provide valid contact information or address, and it suspends over 3 days, no exchange service will be provided  (payment date as the first day). **

7-DAY FAULTY ITEMS RETURN

If an item is faulty or wrongly described then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within 7-day (Sending day as the 1st day)


Procedures:
1 Please check the products ASAP after taking them home. Contact us via facebook/whatsapp within 2 days after you get the product(s) (Otherwise, exchange/refund will not be eligible.  If exchange is needed, please state the exchange reason.  
2 Come to our physical shop to proceed the process. That can make sure the products fit you. :) The whole process must be done within 7 days.

 

**收到訂單後我們會盡快寄出貨品,如因顧客問題未能即時寄出(包括顧客要求延遲寄出、未能提供聯絡資料及地址或其他原因),保存超過3天(付款日期起計)後便不可作任何更換**

**We will deliver the products ASAP. If Customers decide to hold the product at our side / are unable to provide valid contact information or address, and it suspends over 3 days, no exchange service will be provided  (payment date as the first day). **


 

Our Showroom Address: 2/F, 18 Matheson Street, Causeway Bay, HK

(銅鑼灣時代廣場 過馬路到Lee Theatre利舞臺 向7-11方向行 旁邊唐樓入口到2/F)

Contact:
Whatsapp:69375776
email: intentstycollect@gmail.com 

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